The Buckster Writes: The ability to have compassion on others is one of the top priorities that each person on this planet should strive to achieve. This is a powerful statement that needs some clarification. Many times we think compassion will comes into play during a difficult situation such as working with a tragedy. Although Compassion does play a critical role I am speaking about every day ordinary business to business transactions. I am speaking of supporting each other businesses through compassionate communication. How many times have you had to make a phone call to get a last minute project done and the person on the other side of the phone is being difficult. In the article 8 tips to master compassionate communication the author’s top 3 tips are very powerful. 1. Focus on the other person. How many times do we really focus on the needs of the other person? Its easy not to focus on the other person particularly if you are in a retail or service industry because many times we work with the same product or service so much that it becomes routine. When we do not stop, listen and focus on the other person we will typically not provide the ideal product. We provide the alright project to get them out of the store. 2. Listen attentively. With this world of smart devices how many times have you walked into a store and the employees are working on their phones. They do not see you thus they are unable to be attentive to your (the customer) needs. The employees will work intensively to get you out the store so they can get back to their phone. Being attentive also adds value to getting the ideal product in the customer hand which translates to the customer coming back and referring others. 3. Do not rush to respond. As you can see the top 3 tips lends credibility to each other. When we do not rush to respond and take the time to focus on the person, be attentive we make each customer feel special. This will lead to more sales long term. 8 Tips to Master Compassionate Communication is an excellent article to get any business owner or customer service representative a good starting point to developing long lasting relationships.
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