8 Tips to master compassionate communication

The purpose of human life is to serve, and

The Buckster Writes: The ability to have compassion on others is one of the top priorities that each person on this planet should strive to achieve.  This is a powerful statement that needs some clarification. Many times we think compassion will comes into play during a difficult situation such as working with a tragedy.  Although Compassion does play a critical role I am speaking about every day ordinary business to business transactions.  I am speaking of supporting each other businesses through compassionate communication.  How many times have you had to make a phone call to get a last minute project done and the person on the other side of the phone is being difficult.  In the article 8 tips to master compassionate communication the author’s top 3 tips are very powerful.  1. Focus on the other person.  How many times do we really focus on the needs of the other person?  Its easy not to focus on the other person particularly if you are in a retail or service industry because many times we work with the same product or service so much that it becomes routine. When we do not stop, listen and focus on the other person we will typically not provide the ideal product. We provide the alright project to get them out of the store.  2. Listen attentively.  With this world of smart devices how many times have you walked into a store and the employees are working on their phones.  They do not see you thus they are unable to be attentive to your (the customer) needs.  The employees will work intensively  to get you out the store so they can get back to their phone.  Being attentive also adds value to getting the ideal product in the customer hand which translates to the customer coming back and referring others.  3. Do not rush to respond.  As you can see the top 3 tips lends credibility to each other.  When we do not rush to respond and take the time to focus on the person, be attentive we make each customer feel special.  This will lead to more sales long term. 8 Tips to Master Compassionate Communication is an excellent article to get any business owner or customer service representative a good starting point to developing long lasting relationships.



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"Imagine it. Try it. Prove it. Do it!" The only thing holding you back is YOU!!! Mark Alexander is Founder and President of EC&B Solutions Inc., a consulting firm that provides Information Technology services to corporations and Federal Government Agencies. EC&B Solutions Inc. is a certified minority, disabled veteran owned corporation that has been established since September 2006. Beginning as a Systems Administrator with the US Air Force Mr. Alexander has served his country in such operations as Joint Task Force / Southwest Asia and South Korea. Mr Alexander has been an innovative team member for other prestigious organizations such as El Paso Corporation serving as a Database Administrator, Dixie Chemical Company serving as the Lead Systems Administrator and Desktop Support Manager, National Aeronautical Space Administration (NASA), TransOcean Drilling Company providing IT & Electronic Support for Deepwater Drilling Operations. While at NASA Mr. Alexander was involved with the Systems Infrastructure project for the mission to Mars. Mr. Alexander has served on the Board of the Bates Clinic, A Social Services Non-Profit Organization located in Missouri City Texas providing services to young single mothers. Currently, Mr. Alexander is working as a consultant with the Houston Area Urban League as their Job Developer for the Urban Youth Empowerment Program as well as the Urban League’s Webmaster and Social Media Guru. Mr. Alexander was instrumental in providing IT Services to such organizations as Department of Homeland Security, Department of Air Force, Department of Army, and the Justice Department. Mr. Alexander is also the author of his first booked named Be Sober, Be Vigilant: Battle Tested Principals to Building the Foundation Of Your Dreams. It is Mr. Alexander’s goal to become a global leader in Information Technology touching all seven continents.

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